Place automated outgoing AI calls to your contacts — from the web interface or via REST API.

Availability: This feature works with LiveKit agents only. It can be enabled for pilot customers on request — the first use case is the Securitas customer. Rate limits can be increased per tenant on request. If Placetel requires support with enabling or configuring this feature, please contact the AIPro team.

Detailled Documentation:

outbound_api_external (1).md

Current Status

Direct Calls

Ready for E2E testing with any LiveKit agent. Prompt variable injection is fully functional. The only way to test variable injection is by placing actual outbound calls — browser-based testing does not cover this path.

SMS Consent

Currently available for Placetel's outbound agent use case only. Before enabling for all customers, the following open questions need to be resolved:

• Should customers be able to customize the SMS text template?
• Should the consent confirmation/rejection pages be branded per customer, or remain the shared AIPro page?
• What is the approval flow for enabling SMS consent for new customers?

How It Works

1. Choose a voice agent — the AI bot that will handle the call
2. Provide phone numbers — one or many, in international format (+49...)
3. Choose a mode:
   • Direct call — the call is placed immediately
   • SMS consent — the recipient gets an SMS with a confirmation link. The call starts automatically once they approve.
4. The agent calls and follows its prompt — if the prompt has variables, they're replaced with the values you provided